• Supply as much information as possible about your system and current issues
• Include
  •  Your name
  • Company name
  • Address
  • Phone number
  • e-mail address.

 Please send all e-mail inquiries to technical support 

If you are telephoning us

• Call +1 (905) 303-8874 to speak directly with a Technical Support professional.

Our Technical Support professionals will answer all inquiries in the order they are received, and deliver a resolution within a reasonable timeframe.

 New $5 U.S. Bill Validator Software Update 

              Part numbers for the new $5 US bill
              Update Instructions for the new S5 US bill (39 Kb) 

 New $10 U.S. Bill Validator Software Update

 Part numbers for the new $10 US bill
 Installation Instructions for US6R S50 (324.91 Kb)
 Installation Instructions for US6R S50 old stackers (377.81 Kb)

 $20 U.S. Bill Validator Software Update

 Part numbers for the $20 US bill
 Installation Instructions (140.51 Kb)

 $50 U.S. Bill Validator Software Update

 Part numbers for the $50 US bill
 Installation Instructions (326.92 Kb)
 Installation Instructions for Older Stackers (382.83 Kb)

 Canadian Updates

 Installation Instructions (337.88 Kb)
 Installation Instructions for Older Stackers (386.46 Kb)
 Part numbers for the Canadian updates

 Installation Instructions

 Stackerless 154 and Plus Models (108.98 Kb)
 Stacker 154 Plus and 1100 Models (93.83 Kb)
 Devices with Memory Sticks (35.64 Kb)

 Protocol Descriptions

 MDB Protocol (45.94 Kb) 
 Pulse and Serial (227.39 Kb)
CCNET  Part 1(622.26 Kb)    Part 2 (75.24 Kb)   Part 3   Part 6(165.41 Kb)  
 Bi-Directional (194.97 Kb)
 FL_Bi-Directional (233.07 Kb)

 Protocol Simulators

 CCNET (256.84 Kb)